What is Rate-Our-Service.com?

Would you like to know what your customers think of your Service levels? Your speed of answer? The way you handle their email? Unlike other surveys that may be limited, Rate-Our-Service gathers data on many fronts, including information from customer self service tools like IVR/Speech recognition. You will have access to over 20 reports and even trends by quarter!

If you measure the quality of your representatives, we will help you gather the data your quality score does not include - how the customer truly feels. Together these can accurately give a picture of how your customer service reps are performing. We give you the ability to map out customer satisfaction scores for all your representatives against quality scores so you can identify 'top box' performers and understand where all your agents/reps are relative to each other and the very best in your center. We call this the CSQ rating. It will help you identify where each representative may need extra training.

How would you feel if your center was certified for the level of customer satisfaction you provide? Imagine new customers reading marketing materials and seeing how great your service is when they notice the certification logo. Imagine how staff will feel. We won't ever take away certification; once it's earned it's yours to keep.

The Net promoter Score is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question - How likely is it that you would recommend [Company X] to a friend or colleague? - You can track these groups and get a clear measure of your company's performance through customer eyes.

You might think your service is good, however if it's not as good as others in your industry, chances are customers are not getting the service they expect. We give you access to anonymous data from other companies - no names are mentioned, but you will see breakdowns by industry type for benchmarking purposes.